Return and Exchange Policy

We hope you love your purchase! However, if you're not completely satisfied, we've simplified the return process for you.

Eligible Reasons for Return or Exchange:

The product has quality issues.

Damage occurred during transportation.

Incorrect item delivered or a mismatch with the ordered product, allowing for return or exchange as long as the item remains suitable for resale.

Conditions Not Covered by 14-Day No-Reason Return:

Custom-made items.

Used products (an electronic product is considered used once powered on).

Items showing wear on functional parts or accessories.

Lost or seriously damaged outer packaging that affects resale value (excluding normal unpacking).

Items confirmed at purchase as non-returnable due to their nature.

Goods in poor condition affecting second-hand saleability.

How to Apply for a Return:

Personal Reason Returns: Within 14 days of receiving the item, email our after-sales service center without impacting resale value.Customer service will respond within 1-3 working days.You are responsible for return shipping costs.

Quality Issue Returns:Within 14 days of receipt, email servie@mail.dadoken.com explaining the issue.Our team will review your request within 1-3 working days.We will cover return shipping costs.

General Return Process:Contact the courier company within 14 days of receiving the item to arrange the return.Once the courier confirms receipt of the returned goods, they'll inform us for refund processing.Refunds are completed within 15 working days.Please provide the order number, name, phone number, and communicate with our 24-hour online customer service regarding returns.

We aim to make your shopping experience as satisfying and hassle-free as possible!